How Much Does It Cost to Cancel My Virgin Media Contract

Hi, I`m new to Virgin, but I want to cancel the tv service Is it possible? Because it`s the worst, I had the Virgin package installed on October 12, but the phone line never worked, I tried to call several times without an answer, I submitted complaints by email and only received a confirmation. The service doesn`t exist, so I want to cancel now. My first debit is due in a few days, can I cancel it? If you want to cancel your Virgin Media Broadband service, there are several ways to do so. It depends on whether you change broadband providers, change your address, or cancel for a completely different reason. The minimum contract duration for our services is 9, 12 or 18 months, depending on your special offer or package. In this article, we explain how you can cancel your Virgin Media Broadband service and what exit fees may apply if you cancel your Virgin Media service. We`ll also look at some alternatives to termination, such as . B improving Wi-Fi network coverage and speed, or adding an additional line from another provider. If you are a Virgin Media customer, you can terminate your contract with an initial 30-day notice during which you pay the full fee, followed by an early separation fee to bring you to the end of your contract term. The fee for early separation is as follows: In the meantime, you`ve switched to BT and it has agreed to cover Virgin`s early termination fee, which will hopefully help other people who are in the same boat. Ofcom explains that comparisons between telephone and broadband can charge customers who decide to leave their contract prematurely, but under these rules, these charges must be clearly indicated to customers and must not make switching providers too costly. Virgin Media says: “Our contracts are designed to last for a certain period of time, so we encourage all our customers to consider the duration of a contract before entering into it.

Details of the early separation fee are clearly stated on our website. Before you call Virgin Media or decide if it`s really worth cancelling your contract, it`s a good idea to make sure you have the following information on hand. The early separation fee is calculated on the basis of an individual customer, e.B. if your plan includes an additional Virgin Phone Talk plan or channels, then we can`t provide you with an exact amount for your special early separation fee here on this page. If you contact us to cancel all or part of your services, we will inform you of your actual early separation fee. The early separation fee varies from customer to customer, as the calculation of the amount charged depends on the services you have, the amount you pay for those services, and the minimum remaining time for each service. When you move home, it may be possible to transfer your broadband plan via Virgin Media`s moving service. They set up a broadband service for you at your new address and your existing contract will be postponed. Speaking to This Is Money, a former client who was able to avoid the fine after the move said: “I fought and fought, I didn`t let go, I used channels like social media, and eventually they gave in and paid back through excessive exit penalties. If you cancel your services, we will grant you access to your Virgin Media Mail account for 90 days before closing it. This should give you enough time to save all the contacts, emails, and files you want to keep. If you cancel while under contract, you will incur a fee of €150.00 per product or the monthly amount for the remaining months of your contract, whichever is lower.

Here are four examples of contract termination scenarios without early separation fees: Although they have already been penalised by Ofcom for overcharging their customers with their early departure fees, Virgin Media customers are still charged high cancellation bills. The most important thing you need to know in the first place is whether you are still in the duration of your Virgin Media contract. If you`re not sure, don`t worry. There are simple ways to find out, which we`ll cover a little below. Before we get into the details, take a look at our checklist and make sure you have everything you need to get started. If you have both Virgin Media broadband and TV in one package, it`s twice as problematic. Termination of your services means that you will have to pay a fee for an early separation of what remains in your contract, including the two services. Virgin Media also wants to grab all Virgin TV boxes, hubs, WiFi amplifiers or pods, and you`ll have to make the effort to pack and publish them.

The same applies if you only want to cancel Virgin TV. For newer devices, there are options to recycle your old devices, and you can find local recycling facilities on the Virgin Media website. To cancel your Virgin Media services, you can contact Virgin Media on 0345 454 1111 or via a page on their website. How you cancel your Virgin Media service depends on whether or not you switch to another provider. Find out about the cancellation process and any exit fees that may apply. Gaucho Rasmussen, Director of Investigations and Enforcement at Ofcom, said: “Virgin Media breached our rules by overcharging people who terminated their contracts prematurely. These people were freed from their pockets, and the charges amounted to millions of pounds. If you are still under contract with Virgin Media and wish to move, but Virgin Media is not available in your new property, you will still be charged an early exit fee. As unfair as it may seem, Ofcom has taken care of it and recently virgin media has even changed its policy.

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